BEBOLD

Admissions Coordinator

Location:

Norfolk, VA

Department:

Admissions & Intake

Type:

Full-Time (On-Site)

Salary Range:

$35,000–$55,000 per year (based on experience)

Summary:

At BeBold Recovery, we believe addiction treatment is sacred, life-saving work—and we build our team with people who treat it that way. As the Admissions Coordinator, you are the first connection our clients have to hope and healing. You’ll serve as a steady guide for individuals and families, helping them navigate admissions with compassion, clarity, and purpose. This is more than a front desk job—it’s a frontline mission to make every client feel like they are our only client.

The Peer/Clinical Case Manager will combine the lived experience of recovery with hands-on case management to help clients navigate their recovery journey. You’ll support clients in both clinical coordination and real-world life needs — from transportation and housing to emotional guidance and crisis support.

Job Description:

This position involves guiding clients through the intake process, collecting and verifying essential information, securing insurance authorizations, and ensuring a smooth transition into treatment. The Admissions Coordinator also maintains accurate documentation, supports quality improvement initiatives, and collaborates with clinical and operational teams to provide a professional, compassionate, and efficient admissions experience.The Admissions Coordinator is responsible for managing the full intake process—from first call to orientation. This includes pre-admission screenings, insurance verification, coordination with clinical and billing teams, CRM management, and ensuring that every new client feels informed, safe, and supported. You will also help keep our front office running smoothly and contribute to a culture of relentless follow-through and high-touch care.

Key Responsibilities:

Conduct phone and in-person pre-admission screenings
Collect and input all client demographic, clinical, and insurance information
Verify insurance benefits and coordinate with billing
Guide families and clients through expectations and program orientation
Maintain accurate and up-to-date records in line with DBHDS and CARF standards
Track and manage all inquiries using CRM
Collaborate daily with clinical and administrative teams
Ensure front office is clean, stocked, and welcoming
Participate in staff trainings and quality improvement efforts
Embody the BeBold values of intentionality, follow-through, and compassion

Benefits:

401(k) with 2% company match (up to $16,000 deferral limit)
50% coverage of health, dental, and vision insurance
15 PTO days annually
Paid Holidays: New Year’s Day, Thanksgiving, Christmas
Life insurance options

Qualifications:

Experience

Minimum 2 years of sustained recovery
Preferred: Experience in a treatment or outpatient setting

2+ years of outreach, community relations, or marketing experience in behavioral health, healthcare, or human services
High school diploma or GED required; Associate’s or Bachelor’s degree preferred

Minimum 2 years of experience in admissions, case coordination, or behavioral health
Familiarity with CRM platforms and insurance verification processes preferred

At least 3+ years of experience working in a behavioral healthcare or mental health setting
Proven track record in regulatory compliance, quality assurance, or auditing
Familiarity with Virginia DBHDS, CARF, Medicaid, and HIPAA standards

Education & Certification:

Certified Peer Recovery Specialist (CPRS – Virginia)
Must pass background check and drug screening

Valid driver’s license and reliable transportation
Willing to work flexible hours, including occasional evenings and weekends

Must be able to commute or relocate reliably to Norfolk, VA
Background check and drug screening required upon hiring

License Requirement:

Bachelor’s or Master’s degree in Healthcare Administration, Behavioral Health, Public Health, Compliance, or related field
Certification in Healthcare Compliance (CHC) or similar credential is a plus

Skills

Warm, professional communication
Sharp attention to detail and strong organizational ability
Able to multitask and manage emotional conversations with calm and empathy
Team-oriented and deeply mission-driven

Education:

High school diploma required
Bachelor’s degree in healthcare, psychology, or related field preferred

Work Location:

Schedule:

Hours:

At BeBold, we don’t do “standard.” We do strategic, human-centered care—and that starts at the door. If you believe admissions is more than paperwork—if you want to help people feel seen, safe, and supported from day one—you’ll thrive here.

Apply Now

Substance Abuse Counselor

Behavioral Health Case Manager

Outreach Coordinator / Community Liaison

Admissions Coordinator

Compliance Officer

Admissions Coordinator