BEBOLD

Clinical Case Manager/Peer

Location:

Norfolk, VA

Department:

Clinical Services

Type:

Full-Time (On-Site)

Salary Range:

$26,000–$35,000 per year (based on experience)

Summary:

BeBold Recovery is a licensed outpatient treatment center in Norfolk, VA, supporting individuals recovering from substance use and co-occurring mental health disorders. We deliver care that blends evidence-based treatment with compassion and real-life peer connection.

At BeBold Recovery, we believe addiction treatment is sacred, life-saving work—and we build our team with people who treat it that way. As the Admissions Coordinator, you are the first connection our clients have to hope and healing. You’ll serve as a steady guide for individuals and families, helping them navigate admissions with compassion, clarity, and purpose. This is more than a front desk job—it’s a frontline mission to make every client feel like they are our only client.

The Peer/Clinical Case Manager will combine the lived experience of recovery with hands-on case management to help clients navigate their recovery journey. You’ll support clients in both clinical coordination and real-world life needs — from transportation and housing to emotional guidance and crisis support.

Job Description:

In this role, you’ll serve as a bridge between clients and the care team, helping them feel supported, empowered, and connected. You’ll provide individual peer sessions, help manage daily recovery needs, and coordinate with therapists and case managers to ensure comprehensive support. You’ll also play a key role in group facilitation, onboarding, and community connection.

Key Responsibilities:

Provide 1-on-1 peer support sessions (minimum 15 minutes per client)
Assist with housing applications, job searches, transportation, and basic life needs
Help clients access community recovery resources and social services
Support orientation and welcoming process for new clients
Lead or co-lead peer-led support groups
Accompany clients to appointments when needed
Respond to crises and assist with de-escalation
Communicate with clinical and case management staff to coordinate care
Complete Medicaid-compliant documentation for all peer interactions
Maintain client confidentiality in line with HIPAA regulations
Participate in team meetings, trainings, and supervision

Benefits:

Medical and Dental Insurance (50% of premiums)
Retirement Plan (16 Thousand dollars salary deferral, 2% match)
PTO – 15 Days Per Year (Including vacation and sick leave)
Standard Paid Holidays: (New Year's Day, Thanksgiving Day, and Christmas Day)

Qualifications:

Experience

Minimum 2 years of sustained recovery
Preferred: Experience in a treatment or outpatient setting

2+ years of outreach, community relations, or marketing experience in behavioral health, healthcare, or human services
High school diploma or GED required; Associate’s or Bachelor’s degree preferred

Minimum 2 years of experience in admissions, case coordination, or behavioral health
Familiarity with CRM platforms and insurance verification processes preferred

At least 3+ years of experience working in a behavioral healthcare or mental health setting
Proven track record in regulatory compliance, quality assurance, or auditing
Familiarity with Virginia DBHDS, CARF, Medicaid, and HIPAA standards

Education & Certification:

Certified Peer Recovery Specialist (CPRS – Virginia)
Must pass background check and drug screening

Valid driver’s license and reliable transportation
Willing to work flexible hours, including occasional evenings and weekends

Must be able to commute or relocate reliably to Norfolk, VA
Background check and drug screening required upon hiring

License Requirement:

Bachelor’s or Master’s degree in Healthcare Administration, Behavioral Health, Public Health, Compliance, or related field
Certification in Healthcare Compliance (CHC) or similar credential is a plus

Skills

Strong communication and active listening skills
Knowledge of trauma-informed and recovery-oriented care
Ability to work both independently and as part of a team
Comfortable with basic documentation
Reliable transportation
Preferred: Familiarity with Medicaid documentation or CPRS supervisor certification (or willingness to obtain)

Education:

High school diploma required
Bachelor’s degree in healthcare, psychology, or related field preferred

Work Location:

In person (Norfolk, VA 23517)

Schedule:

Flexible schedule to be coordinated with the team. Some weekday and weekend shifts required.

Hours:

At BeBold, we don’t do “standard.” We do strategic, human-centered care—and that starts at the door. If you believe admissions is more than paperwork—if you want to help people feel seen, safe, and supported from day one—you’ll thrive here.

Apply Now

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