BEBOLD

Community Outreach Liaison

Location:

Norfolk, VA (Field-Based with Some Office Days)

Department:

Outreach & Engagement

Type:

Full-Time

Salary Range:

$60,000 – $80,000 per year (based on experience)

Summary:

BeBold Recovery is seeking a passionate and community-driven Outreach Liaison to build relationships, promote services, and expand awareness of our outpatient addiction treatment programs. You’ll be the face of BeBold in the community — connecting with referral partners, attending events, and helping more individuals access the care they need. This role is perfect for someone who thrives in the field, knows how to network, and believes deeply in the mission of recovery.

At BeBold Recovery, we believe addiction treatment is sacred, life-saving work—and we build our team with people who treat it that way. As the Admissions Coordinator, you are the first connection our clients have to hope and healing. You’ll serve as a steady guide for individuals and families, helping them navigate admissions with compassion, clarity, and purpose. This is more than a front desk job—it’s a frontline mission to make every client feel like they are our only client.

The Peer/Clinical Case Manager will combine the lived experience of recovery with hands-on case management to help clients navigate their recovery journey. You’ll support clients in both clinical coordination and real-world life needs — from transportation and housing to emotional guidance and crisis support.

Job Description:

The Community Outreach Liaison is responsible for developing strong referral networks, executing strategic outreach plans, and maintaining a consistent presence in the community. This includes scheduling drop-bys and meetings, attending community events, logging outreach efforts, and maintaining positive relationships with both professionals and potential partners.

Key Responsibilities:

Build and maintain relationships with referral sources, healthcare providers, and community organizations
Execute a weekly outreach plan (drop-bys, scheduled meetings, and networking events) approved by the Executive Director
Represent BeBold at conferences, health fairs, CE events, and networking groups
Coordinate site tours for potential partners or referring professionals
Support clinical and admissions teams with warm handoffs from referral sources
Log all outreach activity in the Alleva CRM system
Stay informed on community needs, emerging trends, and competitor activity
Uphold a positive and professional image of BeBold Recovery at all times
Other duties as assigned

Benefits:

Competitive salary based on experience
401(k) with employer match
Health, dental, and vision insurance (50% premium coverage)
Paid time off (vacation + sick leave)
Life insurance options
Flexible work schedule
Opportunity for impact and professional growth

Qualifications:

Experience

Minimum 2 years of sustained recovery
Preferred: Experience in a treatment or outpatient setting

2+ years of outreach, community relations, or marketing experience in behavioral health, healthcare, or human services
High school diploma or GED required; Associate’s or Bachelor’s degree preferred

Minimum 2 years of experience in admissions, case coordination, or behavioral health
Familiarity with CRM platforms and insurance verification processes preferred

At least 3+ years of experience working in a behavioral healthcare or mental health setting
Proven track record in regulatory compliance, quality assurance, or auditing
Familiarity with Virginia DBHDS, CARF, Medicaid, and HIPAA standards

Education & Certification:

Certified Peer Recovery Specialist (CPRS – Virginia)
Must pass background check and drug screening

Valid driver’s license and reliable transportation
Willing to work flexible hours, including occasional evenings and weekends

Must be able to commute or relocate reliably to Norfolk, VA
Background check and drug screening required upon hiring

License Requirement:

Bachelor’s or Master’s degree in Healthcare Administration, Behavioral Health, Public Health, Compliance, or related field
Certification in Healthcare Compliance (CHC) or similar credential is a plus

Skills

Strong relationship-building and communication skills
Comfortable speaking with diverse audiences and professionals
Highly organized with the ability to manage time and follow through
Self-motivated and goal-driven
Familiarity with Virginia behavioral health regulations is a plus
CRM experience (Alleva or similar) preferred

Education:

High school diploma required
Bachelor’s degree in healthcare, psychology, or related field preferred

Work Location:

Field-based with required travel throughout Hampton Roads and nearby areas

Schedule:

Monday–Friday, with occasional weekend events as needed

Hours:

At BeBold, we don’t do “standard.” We do strategic, human-centered care—and that starts at the door. If you believe admissions is more than paperwork—if you want to help people feel seen, safe, and supported from day one—you’ll thrive here.

Apply Now

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