BEBOLD

Compliance Officer

Location:

Norfolk, VA

Department:

Compliance & Quality Assurance

Type:

Full-Time (On-Site or Hybrid)

Salary Range:

Based on experience

Summary:

BeBold Recovery is a leading outpatient treatment center in Virginia offering PHP, IOP, and OP services to individuals recovering from substance use and co-occurring mental health challenges. We are seeking a Compliance Officer to lead our efforts in maintaining full regulatory compliance, ethical standards, and program quality. This role is essential to protecting the integrity of our services and ensuring clients receive care in a safe, accountable, and professionally operated environment.

At BeBold Recovery, we believe addiction treatment is sacred, life-saving work—and we build our team with people who treat it that way. As the Admissions Coordinator, you are the first connection our clients have to hope and healing. You’ll serve as a steady guide for individuals and families, helping them navigate admissions with compassion, clarity, and purpose. This is more than a front desk job—it’s a frontline mission to make every client feel like they are our only client.

The Peer/Clinical Case Manager will combine the lived experience of recovery with hands-on case management to help clients navigate their recovery journey. You’ll support clients in both clinical coordination and real-world life needs — from transportation and housing to emotional guidance and crisis support.

Job Description:

The Compliance Officer is responsible for overseeing all aspects of organizational compliance with DBHDS, CARF, Medicaid, and state regulatory standards. This includes managing policies, conducting internal audits, leading trainings, and serving as a go-to resource for staff on all compliance-related matters. You’ll work closely with clinical and administrative leaders to uphold ethical care delivery and maintain licensure and accreditation standards across all programs.

Key Responsibilities:

🛡️ Regulatory Oversight:

Ensure compliance with DBHDS, CARF, Medicaid, HIPAA, and other applicable laws and regulations
Monitor updates to state and federal laws and communicate changes to leadership and staff

📘 Policy & Procedure Management:

Create and regularly update policies and procedures in alignment with best practices and regulatory standards
Enforce policies through clear communication and corrective follow-up when needed

📋 Internal Audits & Risk Monitoring:

Conduct regular audits of clinical, billing, and operational systems
Identify gaps, recommend improvements, and track corrective actions to resolution

📢 Training & Education:

Provide new hire and ongoing compliance training for staff
Promote a culture of compliance through team communication and accountability

🧾 Documentation and Reporting:

Maintain clear, organized records of compliance reviews, audits, incident investigations, and training
Report compliance performance and risks to leadership on a regular basis

🤝 Staff Support & Collaboration:

Act as an internal consultant on compliance issues
Partner with clinical and administrative teams to resolve concerns and improve operations

Benefits:

Medical and Dental Insurance (50% of premiums)
Retirement Plan (16 Thousand dollars salary deferral, 2% match)
PTO – 15 Days Per Year (Including vacation and sick leave)
Standard Paid Holidays: (New Year's Day, Thanksgiving Day, and Christmas Day)
Flexible schedule and supportive team culture

Qualifications:

Experience

Minimum 2 years of sustained recovery
Preferred: Experience in a treatment or outpatient setting

2+ years of outreach, community relations, or marketing experience in behavioral health, healthcare, or human services
High school diploma or GED required; Associate’s or Bachelor’s degree preferred

Minimum 2 years of experience in admissions, case coordination, or behavioral health
Familiarity with CRM platforms and insurance verification processes preferred

At least 3+ years of experience working in a behavioral healthcare or mental health setting
Proven track record in regulatory compliance, quality assurance, or auditing
Familiarity with Virginia DBHDS, CARF, Medicaid, and HIPAA standards

Education & Certification:

Certified Peer Recovery Specialist (CPRS – Virginia)
Must pass background check and drug screening

Valid driver’s license and reliable transportation
Willing to work flexible hours, including occasional evenings and weekends

Must be able to commute or relocate reliably to Norfolk, VA
Background check and drug screening required upon hiring

License Requirement:

Bachelor’s or Master’s degree in Healthcare Administration, Behavioral Health, Public Health, Compliance, or related field
Certification in Healthcare Compliance (CHC) or similar credential is a plus

Skills

Strong understanding of behavioral health regulations and industry best practices
Excellent organizational skills and attention to detail
Confident with policy development, auditing, and documentation
Clear and professional written and verbal communication
Ability to analyze complex situations and provide actionable solutions
Strong integrity and commitment to ethical practices
Ability to work independently and collaborate across teams

Education:

High school diploma required
Bachelor’s degree in healthcare, psychology, or related field preferred

Work Location:

Norfolk, VA (Hybrid options may be available after training).

Schedule:

Full-time schedule. Flexible hours with occasional evening or weekend availability for audits, training, or urgent matters.

Hours:

At BeBold, we don’t do “standard.” We do strategic, human-centered care—and that starts at the door. If you believe admissions is more than paperwork—if you want to help people feel seen, safe, and supported from day one—you’ll thrive here.

Apply Now

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