BEBOLD

Substance Abuse Counselor (CSAC / Case Manager)

Location:

Norfolk, VA

Department:

Clinical Services

Type:

Full-Time (Day or Evening Shifts, No Weekends)

Salary Range:

$28–$31 per hour | $58,000–$65,000 per year (based on experience)

Summary:

The Substance Abuse Counselor plays a vital role in guiding clients through their recovery by providing evidence-based therapy and compassionate support. This full-time, on-site role involves counseling, case management, and coordination of care to ensure clients are connected to the services and support systems they need for long-term recovery.

At BeBold Recovery, we believe addiction treatment is sacred, life-saving work—and we build our team with people who treat it that way. As the Admissions Coordinator, you are the first connection our clients have to hope and healing. You’ll serve as a steady guide for individuals and families, helping them navigate admissions with compassion, clarity, and purpose. This is more than a front desk job—it’s a frontline mission to make every client feel like they are our only client.

The Peer/Clinical Case Manager will combine the lived experience of recovery with hands-on case management to help clients navigate their recovery journey. You’ll support clients in both clinical coordination and real-world life needs — from transportation and housing to emotional guidance and crisis support.

Job Description:

This role involves working closely with clients to develop individualized treatment plans, facilitate counseling sessions, and provide non-clinical support through care coordination and advocacy. The counselor also connects clients to vital services like housing, legal aid, and employment support. Clinical documentation and participation in team collaboration are essential aspects of the role.

Key Responsibilities:

Conduct biopsychosocial and substance use assessments
Develop and monitor individualized treatment plans
Facilitate individual and group therapy using evidence-based methods
Support clients with relapse prevention strategies and coping skills
Coordinate referrals for housing, employment, medical care, legal aid, and other resources
Assist in discharge planning and aftercare coordination
Identify relapse warning signs and intervene appropriately
Maintain timely and accurate clinical documentation
Educate clients and families on recovery tools and available services
Participate in supervision, clinical meetings, and training sessions

Benefits:

401(k) retirement plan with 2% employer match
Health, dental, and vision insurance (50% coverage)
15 PTO days annually (vacation and sick leave)
Paid holidays (New Year’s, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas)
Flexible schedule
Supportive supervision and growth opportunities

Qualifications:

Experience

Minimum of 1–3 years in addiction counseling, case management, or behavioral health

Minimum 2 years of sustained recovery
Preferred: Experience in a treatment or outpatient setting

2+ years of outreach, community relations, or marketing experience in behavioral health, healthcare, or human services
High school diploma or GED required; Associate’s or Bachelor’s degree preferred

Minimum 2 years of experience in admissions, case coordination, or behavioral health
Familiarity with CRM platforms and insurance verification processes preferred

At least 3+ years of experience working in a behavioral healthcare or mental health setting
Proven track record in regulatory compliance, quality assurance, or auditing
Familiarity with Virginia DBHDS, CARF, Medicaid, and HIPAA standards

Education & Certification:

CSAC, CSAC-A, QMHP-A, LCSW, LPC, or related certification (required)

Certified Peer Recovery Specialist (CPRS – Virginia)
Must pass background check and drug screening

Valid driver’s license and reliable transportation
Willing to work flexible hours, including occasional evenings and weekends

Must be able to commute or relocate reliably to Norfolk, VA
Background check and drug screening required upon hiring

License Requirement:

Bachelor’s or Master’s degree in Healthcare Administration, Behavioral Health, Public Health, Compliance, or related field
Certification in Healthcare Compliance (CHC) or similar credential is a plus

Skills

Strong understanding of treatment planning and case management
Skilled in relapse prevention and co-occurring disorders
Familiarity with community-based services and discharge planning
Excellent communication, teamwork, and documentation skills
Proficient with Electronic Health Records (EHR)

Education:

High school diploma required
Bachelor’s degree in healthcare, psychology, or related field preferred

Work Location:

On-site (Norfolk, VA 23517)

Schedule:

Monday–Friday | No weekends | Day or evening shift

Hours:

Capped at 40 hours per week

At BeBold, we don’t do “standard.” We do strategic, human-centered care—and that starts at the door. If you believe admissions is more than paperwork—if you want to help people feel seen, safe, and supported from day one—you’ll thrive here.

Apply Now

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